Terms of service

1. Who is agreeing to what

These terms are between you and Tenvey, the operator of tenvey.com. Creating an account or using the service means you accept them. If you accept on behalf of a company, you confirm that you may bind it, and “you” then means that company.

2. What the service does

Tenvey requests the public pages of the websites you add, records the responses, and reports what it finds as performance, SEO, security, accessibility and uptime issues, each with a health score and a next step. The method is documented in the documentation, and the scoring model in how the score is calculated.

Tenvey reports what its checks observe. It is a monitoring tool — not an audit, not a certification, and not a substitute for a security review or an accessibility assessment by a person. A clean report means the checks found nothing, not that there is nothing to find.

3. Your account

Keep your account details accurate and your credentials to yourself. You are responsible for everything done under your account, including by the people you invite into your workspace. Tell us promptly if you think someone else has access.

4. Which websites you may add

Add a site only if you own it, or you have permission from whoever does. Adding a site instructs Tenvey to send it automated requests continuously, and only its operator can give that instruction. If we receive a credible objection from a site's operator, we stop checking it.

Tenvey identifies itself as TenveyBot/1.0 (+https://tenvey.com/docs) on every request. Crawls obey robots.txt. The uptime check requests the single address you entered, once a minute per region, and is the measurement itself.

You may not use Tenvey to:

• probe, map or test a site you do not control — the security checks read certificates and response headers, and must not be used as a penetration test;
• attempt to reach anything behind authentication other than with credentials you have supplied for your own staging site;
• generate load intended to slow a site down, or work around a rate limit, block or paywall;
• monitor content that is unlawful where it is hosted, or use the results to harass anyone;
• resell access, share one account across organisations, or scrape the dashboard to rebuild it elsewhere.

5. Fair use

Each plan comes with a number of sites, a page limit per crawl and a check frequency; the current figures are on the pricing page. If your use goes past them we contact you before we throttle anything. Automated access to your own data through the API is welcome within the documented rate limits.

6. Payment

Paid plans are billed in advance, monthly or yearly, in the currency shown at checkout. Prices exclude VAT and any local sales tax. Cards are charged by our payment processor; a failed payment is retried, and after 14 days of non-payment the workspace becomes read-only before it is suspended.

You can cancel at any time and the plan runs to the end of the period you have paid for. We do not refund a part-used period unless the law where you live requires it. If we raise prices, existing subscriptions keep the old price until their next renewal, and we give at least 30 days' notice.

7. Availability

We do not promise that the dashboard is never unavailable, because no honest service can. Planned maintenance is announced on the status page at least 48 hours in advance and scheduled outside European office hours; unplanned interruptions are posted there while they happen. Checks that fail because Tenvey itself was down are marked as such in your history rather than counted against your site.

8. Your data and your content

Everything you put into Tenvey stays yours: your account details, your site list, the responses collected from your sites and the issues derived from them. You grant us only the licence needed to run the service — to fetch, store, process and display that material for you and the people you invite.

We do not use your check data to train machine learning models, and we do not share it with other customers. Aggregate figures we publish never identify a site or a customer. What we do with personal data is set out in the privacy policy and the data processing agreement.

9. Our rights

The Tenvey software, interface, documentation, name and marks stay ours. Nothing here transfers them. You may export your own data at any time, in full, without asking us. If you send us feedback we may act on it without owing you anything for it.

10. Suspension and termination

You can close your account whenever you like; deletion follows the retention periods in the privacy policy. We may suspend or close an account for non-payment after notice, for a serious or repeated breach of section 4, or where the law requires it. Except in emergencies we write to you first and give you a chance to put it right. If we close your account without cause, we refund the unused part of the period.

11. Warranties and liability

The service is provided as it is. We do not warrant that every problem on your site will be found, that a check will never produce a false positive, or that the health score reflects any particular standard. To the extent the law allows, all implied warranties are excluded.

Neither side is liable for indirect or consequential loss, lost profit, lost revenue or lost data beyond what a restore from your own backups would cover. Our total liability in any 12-month period is limited to the fees you paid us in the 12 months before the claim. Nothing here limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot be limited by law.

12. Changes

We may change the service and these terms. Material changes are announced by email to account owners at least 30 days before they take effect. If you do not accept them, cancel before that date and we refund the unused part of your period. Continuing to use Tenvey after the date means you accept the new version.

13. Law and disputes

These terms are governed by Dutch law, and disputes go to the courts of Amsterdam, except where mandatory consumer law in your country gives you a different forum. Before either side files anything, we each agree to try to settle it in writing for 30 days.

Contact

Legal notices: legal@tenvey.com. Everything else: the contact page. See also the privacy policy and the data processing agreement.